Privacy Statement

Why we collect your information.

As part of the buying and selling process, we ask you for your personal information in order to complete the transaction. This is so we can get your order to you and also contact you in case something goes wrong.


What information we collect.

We collect your Name, Home Address, Telephone Number and Email Address. We also collect your devices Internet Protocol (IP) address.


What do we do with your information?

Your information collected is used for internal record keeping via a secure network. We may also use it to try and improve our products and services. We use it to send your orders via Royal Mail and it will never be disclosed to a third party. We may use it contact you directly if there is an issue with your order. We use your IP address to help us learn about your browser and operating system.


When do I give you my Consent?

When you provide us with your personal information during the purchasing process, we automatically assume you agree to us collecting it and using it for the purpose of completing your transaction. If we require to use your personal information for a reason other than completing your transaction, we will contact you directly to ask your permission. If you do opt-in but later change your mind, you can let us know by emailing:


Disclosure of Information.

We may be forced by law to disclose your personal information, for reasons such as a court case. This is out with our control and overrides our privacy policy.




We are committed to ensuring that the information we collect from you during each transaction is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



A Cookie is a small file that asks permission to be placed as a footprint on your computer’s hard drive. Once you agree to this, the cookie is added and helps to analyse web traffic or lets you know when you have visited a particular site and remembers information about you and tailors its operations to your needs. Currently we operate an ‘Implied Consent’ that means we assume you are happy with our use of cookies. If you are not happy, then it is advised that you do not use this site or you should delete cookies from your history after you have finished using this site.


Our Site.

Our Site ( is hosted by They provide us the online e-commerce platform that we need in order to sell our products and services to you. Your data is also stored by them on a database protected by a firewall. More of their information on this can be found at

Payment details.

When you pay on our site using a credit or debit card, your card purchase transaction details are completed and stored by ‘Stripe’. Neither Flamingo & Duck nor will store these details or have direct access to them. Your details are kept only as long as it takes for the transaction to be completed and then erased.


Age of Consent.

By using this site, you represent that you at least the legal age of the majority in your country of residence, or that you give consent for any of your minor dependants to use this site.