Delivery, Returns and Exchanges.
We are a small business and only hold a small amount of our stocked items. Also, most of our items are made-to-order so cannot be shipped straight away- we need time to hand make them for you. We have a standard turnaround time of 14 Days and in most cases we will get your order to you much sooner than this. However, if you require your item in a hurry then please contact us prior to placing your order and let us know- We will always do our best to help and advise you.
If you have ordered a mix of standard stocked items and personalised/tailor-made items, these will all be dispatched together when all items are ready to be shipped, unless extra postage is paid for. Please contact us direct for more information.
We only ship within the UK. All of our packages are shipped using Royal Mail 48 Hour Tracked Delivery so should arrived about 2-3 days after dispatch. Alternatively, if you need your package sooner and would like to opt for Royal Mail Next Day Delivery, Please let us know and we will arrange for the extra payment to be made accordingly.
In the unfortunate event that an item goes missing in the post, Royal Mail have a procedure in place which we are obliged to adhere to in all cases and we have no power to over-ride this. Please bear with us during this process and we will update you at every opportunity and do our best to resolve it as quick as we can.
Your parcel will be shipped to the address that you provide us with at the checkout. We accept no responsibility for any errors made during this process.
All of our items are well wrapped and packaged carefully so should always arrive to you in perfect condition. If you do need to return anything to us then please get in touch with us directly. Customers are responsible for covering return postage costs, and initial delivery costs will not be refunded in any case.
Under the Consumer Rights Act 2015, any item bought online can be returned for a full refund within 14 days of the customer receiving their order and unless faulty, must be in their perfect, original condition with tags attached and original packaging. Once we have received and inspected your returned item, we will notify you if the refund will be approved or rejected, and the reasons why. If the refund is approved, we will issue your refund via the original payment method. If the refund is rejected, we will send the items back to you for an additional postage fee which the customer must cover.
There are exceptions to the returns policy. Exceptions include Personalised and Tailor-Made products. These can only be returned if they are faulty. Since this covers a large amount of our stock items, customers are advised to think carefully about their purchase and get in touch with us prior to placing their order if they are unsure about any aspect of sizing, design etc.
If you have bought a product from us and need to exchange it- for example the size, then you are required to meet the costs of additional postage for returning the original item to us and for us to send the new item out to you. The new item will be sent once postage has been paid, and we have received and inspected the original item.
Exchanges are not permitted on Personalised and Tailor-Made products so customers are advised to contact us prior to placing the order in the event of any queries. Please see Returns Policy above.